Twitch channel points allow you to reward your viewers for following you, chatting, or commenting on your streams. The viewers can redeem those points for making you do anything, like give a shout, do any challenge, play any specific game, etc.
But what if the viewer has redeemed the Twitch channel points for a request that you’re not able to fulfill? Or did they accidentally redeem the points and are now asking you to refund them? So, how to refund channel points on Twitch? Let’s learn the best methods to redeem channel points on Twitch which we have experienced and applied on our new channels to refund the points.
What are Twitch Channel Points?
These points are virtual rewards that viewers earn by watching your streams, following, subscribing, or chatting. Think of them as a fun virtual currency that viewers can collect and spend on special perks you offer.
With enough Channel Points, viewers can redeem exciting rewards, like having their messages highlighted, requesting specific games, challenging you to fun tasks, or getting a personal shout-out.
The more viewers engage with your content, the more points they earn — making Channel Points a powerful tool to keep your audience active, loyal, and entertained.
Why Refund Channel Points on Twitch?
You might wonder why it’s necessary to refund Channel Points after viewers have redeemed them. Sometimes, certain situations arise where refunding points is the right and fair thing to do. Below are some common reasons why you may need to return Channel Points to your viewers.
Fail To Fulfill The Request
Sometimes, the viewers redeem a Twitch Channel Point and make a request that you can’t fulfill. It may be a challenge to give a shout to a person who’s inaccessible or play a game you don’t have access to. In this situation, you will need to refund the Twitch Channel Points back to the viewers so they can use them for later requests.
Viewer Redeemed by Mistake
The viewers might accidentally spend their Twitch points on something they didn’t want to. They need their points back, as the points can’t be earned so quickly again. So, being responsible, you need to refund those points back to them that they accidentally redeemed.
You Changed the Reward Rules
You may change the rules of Twitch Channel Points later on. But if someone redeems points after the rules have changed, it would be unfair to keep them since the perks or advantages have changed. So, you would want to refund the points so that the viewers can reuse them for another challenge.
Technical Issues Happened
Sometimes, the stream crashes on Twitch; chat commands fail, or, due to any glitch, the rewards in the exchange of points can’t be given. So, then you refund the viewers their points so that they can use them again to get their reward.
Keeping Viewers Happy and Engaged
The viewers may feel they’ve lost their points unfairly, especially if their request couldn’t be fulfilled as they expected. The best way to handle this is to refund the points, build trust, and keep them happy, so they continue supporting you. This will also increase your viewers retention.
How To Refund Channel Points on Twitch?
There are two simple ways to refund Channel Points on Twitch. Let’s start with the first method -using the Twitch Creator Dashboard.
1: Refund Through Twitch Creator Dashboard
The easiest and fastest way to return the Twitch channel points is through the Twitch creator dashboard. Follow these steps:
Steps to Refund Points:
- Head over to Twitch and click on your profile picture, which will be in the top corner of your screen.
- Then, select the “Creator Dashboard” from the dropdown menu.
- After that, there will be a left sidebar on which you need to click on “Viewer Rewards ”>”Channel Points”.
- Then, click “Manage Rewards and Challenges.” This will show you all the redemptions of the Twitch channel points. Scroll through them to find the request that you need a refund.
- At the bottom right corner of the redemption, you’ll see two options: “Complete” and “Reject”. Click on Reject to reject the redemption, and the Channel points will be refunded automatically to the viewer.
2: Refund Points As A Moderator
Usually, the streamers with many views on their streams have Moderators who manage their streams, the Twitch channel, including the refund channels.
Steps For Moderators To Refund Points:
So, if you want to refund Twitch channel points as a moderator, these are the steps that you need to follow.
Open Mod View
- First, log into your Twitch account and head over to the stream you’re moderating.
- Then, in the top right corner, click on your Profile picture.
- From the dropdown options, click “Mod View”.
Access The Request Queue
- When you’re in the Mod view, find the “Request Queue” panel. You should see it there, but if you don’t, click the three-dot menu on the left panel and enable it.
- Now, all the pending channel points redemptions will show in front of you.
Reject And Refund The Points
- Scroll through the list of the redeemed rewards and then find the one that you need to refund. When found, click “Reject” at the bottom right corner of the redemption.
- There will be a confirmation prompt now, confirm that.
- The points will be refunded to the viewer.
FAQS
How do you get rid of Channel Points on Twitch?
You can disable Channel Points in the Creator Dashboard under Viewer Rewards, or manually reject and refund redemptions from the Requests Queue.
Can you cash out Channel Points on Twitch?
No, Channel Points can’t be converted into real money—they’re just for in-stream rewards set by the streamer.
How to refund points on Twitch as a mod on mobile?
Open Mod View in the Twitch app, go to Review Requests Queue, find the redemption, and tap Reject and Refund Points.
Final Words
Refunding the channel points on Twitch may become necessary sometimes when you’re not able to fulfill the viewer’s request or when they accidentally redeem the points.
So, how to refund Channel Points on Twitch? You can refund Channel Points to viewers by using the “Creator Dashboard” and “Mod View”. In the Creator Dashboard, go to “Viewer Rewards > “Channel Points”>Manage Rewards”, open the “Requests Queue”, find the redemption, and click “Reject and Refund Points”.
In Mod View, open the “Requests Queue”, locate the redemption, and tap “Reject and Refund Points”. Refunding Channel Points on Twitch will help you build trust and a strong relationship with your viewers, increasing their participation and support.